1. Damage or short delivery must be noted at the time of delivery to the couriers on their paperwork marked on:-

a/ Goods Damaged/Packaging Damaged
(Should the packaging of a parcel look damaged the customer should accept delivery and inform us within 24 hours whether or not the product is damaged).
b/ Short Delivery - 1 parcel missing etc

2. The risk in the goods shall pass to the Buyer on delivery.

3. Not withstanding delivery and the passing of risk, the property in the goods shall remain in the Seller until the Buyer has paid the contract price in full. Until the contract price has been paid in full the Buyer shall hold the goods as bailee only, owing fiduciary duties to the Seller, and if the Seller so requires, the Buyer shall store such goods at no cost to the Seller so that they are clearly identified as belonging to the Seller. If any payment is overdue the Seller may (without prejudice to any of it’s other rights and remedies) recover and resell any or all of such goods and may enter upon the Buyer’s premises for that purpose. The Buyer shall have the right to sell for the Seller’s account (but as a principal in relation to it’s customers) any goods the property in which is vested in the Seller by virtue of this clause, but without prejudice to the Buyer’s fiduciary duties to the Seller and with the intention that the Seller shall retain the right to trace and follow the goods so sold into the Buyer’s rights against it’s customers and into the proceeds of sale until the contract price has been paid to the seller in full.

4. Delivery dates quoted are indicative and not guaranteed. No liability will be accepted for delay in delivery.

5. There is a minimum 12 month guarantee on all new products. Where stated there is a 2 year guarantee . Digital Pianos carry a 2 year on site guarantee.

6. Digital pianos will be delivered flat packed into your ground floor premises unless upgraded delivery service is selected.

Where the product ordered is a Digital piano, please make provision to assist the driver with delivery - in order to keep the delivery cost to a minimum, our courier provides a one person delivery. Two person delivery is available at extra cost, please ask for details.

7. *Next working day delivery on all product orders placed before 1.30pm. For orders placed after this time please allow another working day.

8. All prices are subject to change without prior notice.

9. Returns Policy. Any product may be returned to us for a full refund within 7 days of delivery providing it is in same condition as when delivered and in the original packaging. The buyer however will pay all delivery charges involved including delivering and returning the product.

10. Please note that Northern Ireland delivery is not classed as UK Mainland. A separate delivery value will be quoted to all other destinations other than actual UK mainland.

11. Should a product be found to be faulty within 28 days of purchase we will collect the product free of charge and will replace that product free of charge. After this time it will be the buyers obligation to return the product to our repairers at the buyers expense (apart from on site guarantee where we will arrange an engineer to call).

12. Returns - It is the customers responsibility to ensure that the package is returned to us in its original packaging.

13. I agree to receive promotional emails and postal information from time to time.

14. A restocking fee of £5.95 will be charged on all returns made within the 7 day period

REFUNDS
We guarantee to refund your money within 28 days providing the product has not been dispatched.